1. Scope

These General Conditions of Purchase apply to all orders and all deliveries, between the company Winhyepet, second floor zhonghui home court packing and printing bases zhanglin village cizao town quanzhou city fujian province China, (hereinafter referred to as: Winhyepet France) and its customers from the online store www.winhyepet.fr. The www.winhyepet.fr website is intended only for sale to professionals and individuals.

2. Order procedure, conclusion of contract, quantity limit

    Order procedure
        Winhyepet France offers its customers a wide choice of articles intended for pets. The customer accesses details concerning the product such as its presentation, its dimensions or its taste, by clicking on the products or the item designations. When the customer selects the number of items desired and clicks on the pictogram representing a supermarket cart, the product is placed in a virtual basket.
        When clicking on the "my basket" button in the online store, at the top right of the screen, the customer accesses a summary page and can check at any time which items are in his virtual basket and if necessary , make changes.
        If the customer wishes to complete his purchases, he can continue the procedure by clicking on the "Place order" button. Already registered customers can enter their username and password here to automatically use their saved information to place their order. The customer can also register as a new customer and create a customer account or continue shopping without having to use a customer account. In this case, the customer must enter the information relating to his address and invoice on the next page.
        By clicking again on the "next" button, the customer reaches the penultimate step of the "Preview" order. The customer then obtains a statement of his order with the mention of the price as well as information on the service and the delivery costs.
        The order is completed as soon as the customer clicks on the "Place order" button. A firm offer is then submitted.
    Conclusion of the contract

    The photographs of the assortment of products on the online store only allow them to be viewed, they are in no way firm offers to purchase. The customer makes a firm offer to conclude a sales contract as soon as he finishes the order process by clicking on the "Place order" button. The customer then receives an automatic order acknowledgment by email (order confirmation). This order confirmation does not yet constitute acceptance of the offer. The contract with Winhyepet France is only concluded when Winhyepet France ships the product ordered to the customer and confirms the shipment to the customer by email (order confirmation).

3. Prices and delivery costs


    The company Winhyepet France being located outside the European Union, all the prices indicated on the online store are exclusive of tax. Customs fees (see TARIC code) as well as VAT (20%) are extra, to be paid to the carrier upon receipt of the goods.
    Shipping cost

    Winhyepet France delivers throughout Europe. We remind you that deliveries to military addresses, post offices and other collection points are impossible. If an order has to be delivered in several shipments for technical or logistical reasons, the customer will not be charged additional shipping costs.

4. Delivery

Orders are dispatched within 1 to 3 days ON AVERAGE depending on the day the order is placed (Saturday, Sunday and public holidays excepted) and subject to payment of the entire order. Packages are then generally delivered between 10 and 20 days after their dispatch to France. The time may vary, however, depending on the country of destination and the carrier.

Winhyepet France cannot be held responsible for delays attributable to the carrier and independent of its will.

If all the products ordered are not in stock, Winhyepet France is authorized to make partial deliveries at its expense, if this measure is possible for the customer.

In the event that Winhyepet France cannot deliver the product ordered because Winhyepet France is not delivered by its suppliers for reasons for which it cannot be held responsible, Winhyepet France could withdraw from this contract. In this case, Winhyepet France will immediately inform the customer and offer him a comparable product. If no comparable product is available or if the customer does not wish this product to be delivered to him, Winhyepet France will immediately reimburse him for the amounts already paid.

In the territory of the European Union, delivery is subject to customs duties.

If the delivered items have been damaged during transport, Winhyepet France customer service must be informed as soon as possible. Winhyepet France will thus have the possibility of addressing complaints to the transporter or transport insurance. If the customer does not declare a damage to transport, this negligence will have no repercussions on his legal rights to the guarantee.

5. Retention of title

The products remain the property of Winhyepet France until full payment. It is forbidden to pledge the products, to give them as a guarantee, to transform them or to modify them before the transfer of ownership, without the authorization of Winhyepet France.

6. Right of withdrawal

Customers are consumers and therefore have a right of withdrawal of fourteen days. Is called "consumer", any natural person who performs a legal act for a purpose which can not be attributed either to his industrial or commercial professional activity or to his craft or liberal professional activity. The following regulations relating to the right of withdrawal and its exclusion apply. For any other question on withdrawal, the customer can contact Winhyepet France customer service.

Information concerning the exercise of the right of withdrawal
Right to retract

You have the right to withdraw from this contract without giving any reason, within fourteen days. The withdrawal period expires fourteen days after the day "when you or a third party other than the carrier and designated by you, physically takes possession of the last delivered item of your order".

To exercise the right of withdrawal, you must (Winhyepet, second floor zhonghui home court packing and printing bases zhanglin village cizao town quanzhou city fujian province China, contact@winhyepet.fr) notify your decision to withdraw from this contract by an unambiguous statement (for example, letter sent by mail, fax or email). You can use the model withdrawal form, but it is not compulsory.

For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal

In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will reimburse using the same means of payment as that which you used for the initial transaction, unless you expressly agree to a different means; in any event, this reimbursement will not incur any costs for you. We may refuse to reimburse you before we have received the returned products or before you have provided proof that you have returned the products, using the nearest date as a reference.

You must return the order to us at the latest within fourteen days from the date of withdrawal, to the address below:

The product (s) must be returned clean, and not used, in good condition to:
Winhyepet, second floor zhonghui home court packing and printing bases zhanglin village cizao town quanzhou city fujian province China

The deadline is considered to have been respected when you have sent the products to us within fourteen days.

Return costs are the responsibility of the purchaser, except in the event of an error on the part of Winhyepet France.

You must not be held responsible for any loss of value of the goods, unless this loss of value is due to the fact that you have handled the product to check its condition, its characteristics and its operation, when this was not necessary.End of information concerning the exercise of the right of withdrawal
Exclusion of the right of withdrawal

Any right of withdrawal is excluded for the delivery of products

    which are not prefabricated and which are manufactured in accordance with a choice or an individual specification of the consumer or according to his personal needs, for the delivery of perishable products or whose expiration date could be quickly exceeded,
    for which any return is impossible for reasons of hygiene or sanitary protection, if their hermetic closure was removed after delivery,
    if they have been inseparably mixed with other products due to their texture, after delivery.

Withdrawal form

Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract)
- To: Winhyepet, second floor zhonghui home court packing and printing bases zhanglin village cizao town quanzhou city fujian province China or by email at contact@winhyepet.fr
- I / We (*) notify you / notify (*) hereby, my / our (*) withdrawal from the contract for the sale of goods (*) / for the provision of service (*) below:
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.


Any product exchanges in the event of an error not attributable to Winhyepet France, color or size errors for example, will be at the expense of the purchaser, the exchange can only be taken into account for a return of the items, clean unused and in suitable packaging.

The delivery costs and the price difference if any will be paid before the goods are returned.

8. Guarantee and liability

Warranty law applies.

The seller is liable for defects in conformity of the goods with the contract under the conditions of article L. 211-4 and following of the Consumer Code and of hidden defects of the thing sold under the conditions provided for in articles 1641 and following of the code civil.
When the consumer acts as a legal guarantee of conformity

    he has a period of two years from the delivery of the property to act
    can choose between repairing or replacing the goods, subject to the cost conditions provided for in article L. 211-9 of the consumer code
    is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following the delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee.
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction in the sale price in accordance with article 1644 of the civil code.
The customer can make a warranty claim by sending a letter to the following address:

Winhyepet, second floor zhonghui home court packing and printing bases zhanglin village cizao town quanzhou city fujian province China or by email at contact@winhyepet.fr

9. Payment methods

Products can be paid for by credit card using the Paypal payment system. Winhyepet France reserves the right to exclusively accept certain types of payment depending on the order or the delivery method chosen by the customer. It is not possible to pay by sending cash.

    Discount codes and gift codes

    When using a reduction code or a gift code, the conditions of use in force such as the minimum order amount, the validity period, etc. must be respected. The corresponding information is mentioned with the code concerned. In all cases, only one code can be accepted per order and per customer. Payment in cash and post clearance with previous orders is not possible. It is prohibited to resell the codes.

10. Protection of computer data

Winhyepet France takes the protection of the computer data of its customers very seriously.

11. Operator of the online store

Winhyepet, second floor zhonghui home court packing and printing bases zhanglin village cizao town quanzhou city fujian province China