1) Shipments and returns
2) Secure payments
3) Legal notices
1) Shipments and returns
Shipping your package
Packages are generally dispatched within 2 to 3 days after receipt of payment. Winhyepet France being located in China, the packages are sent via different carriers with a tracking number and delivered without signature in your mailbox at home. Orders for professionals are generally delivered with DHL, FEDEX or UPS. Delivery times are generally between 7 to 15 days for professionals and 10 to 30 days for single orders.
We do not ship by parcel relay, colissimo relay, post office.
In the event of a package return or package loss, when the customer has entered an incorrect, incomplete or unauthorized address, other than that of his domicile or workplace, the possible costs of re-shipping the order, including merchandise , will be the responsibility of the buyer.
Shipping costs are free in Europe for professionals. Shipping costs for individuals include preparation and packaging costs as well as shipping costs and vary depending on the number of items ordered. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all of your items in one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box dimensions are appropriate and your items are properly protected.
Return terms for mainland France (other countries, consult us by email):
Requests for returns and exchanges must be made within the legal withdrawal period, please refer to the C.G.V.
save the packaging and the labels which must be returned with your item.
test on a clean dog and in a clean place so as not to soil the item you are trying.
First send us an email stating what you want, exchange or request a refund from
For any exchange or return, thank you for returning your item
"Clean, unused and accompanied by labels"
specifying, your name, full postal address, telephone and email, order number, (or attach a copy of your invoice)
indicate if you want a refund
indicate if you want an exchange, specifying the model (s), size (s) and color (s) you wish to obtain in exchange.
All must be sent imperatively and exclusively to the following address:
Winhyepet, second floor zhonghui home court packing and printing bases zhanglin village cizao town quanzhou city fujian province China
To be joined only in the event of an exchange:
+ 8.00 € return costs to be paid by credit card
+ if different size and / or model = the price difference to be added or deducted from the above costs depending on whether it is size (s) above or below (please refer to the prices indicated on the shop or contact us for confirmation)
Upon receipt, and if the desired size and color are available, the item will be exchanged and returned after checking the good condition of the returned goods.
In case of unavailability of the article in the desired size and color, another color may be offered with the buyer's agreement, or an indicative period may be communicated for the supply, or a refund may be offered in case of unavailability.
In accordance with the C.G.V. (Return costs are the responsibility of the buyer, the buyer is free to choose the return method that will suit the shipment - letter followed or colissimo depending on the format of the shipment)
We are at your disposal for any clarification. You can reach us by email, we respond quickly.
2) Secure payment
- Payments are secure with SSL encryption of bank transactions
- Visa / Mastercard / CB
- with the Paypal payment solution
3) Legal notices
Personal data / Privacy
In accordance with the provisions of the law of January 6, 1978 relating to data processing, files and freedoms, you have a right of access and rectification relating to the data concerning you by writing to the registered office. Personal data collected on the https://www.winhyepet.fr site is not subject to automated processing. It is about data recovery via the contact form.
All information on this site is purely indicative and does not engage the responsibility of the publisher.
This information, which does not claim to be exhaustive, cannot be considered advice of any kind.
This information is subject to change at any time without notice.
Intellectual property rights
Reproduction or representation, in whole or in part, of pages, data and any other element constituting the site, by any process or medium whatsoever, is prohibited and constitutes without express prior authorization from the publisher an infringement punishable by articles L335-2 and following of the Intellectual Property Code.
Any use of content and site for illegal purposes will be subject to legal proceedings against offenders.
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or on his hard drive. A cookie is an element that does not identify the user but is used to record information relating to the browsing of the latter on the website. Site users acknowledge that they have been informed of this practice and authorize Winhyepet to use it. They will be able to deactivate this cookie through the parameters appearing within their web browser (Google Chrome, Firefox, Internet Explorer, Safari, etc.).
Report an error
The editorial staff of the Winhyepet website makes every effort to disseminate valid information, to keep it up to date and to ensure the quality of the content. If a content is no longer appropriate or disturbs a company, we invite you to report the problem to us via the contact page. The content will be modified / corrected within 48 hours.
This website was created by Winhyepet using the open-source PrestaShop ™ solution.
SAS with capital of € 10,059,500
RCS Lille Métropole 424 761 419 00045
APE code 6202A
VAT number: FR 22 424 761 419
Headquarters: 2 rue Kellermann - 59100 Roubaix - France.
Publication director: BAUER TERRY